Measure completed visits, not booked appointments
In patient acquisition, a booked appointment is a promise. A completed visit is the result. Reporting should follow the result.
Industry
Patient acquisition and workflow systems for healthcare and telehealth companies.
Healthcare advertisers work under platform restrictions on health targeting, federal and state privacy law, and rules on health claims. Ironstark scopes data collection and tracking to what each client's obligations allow, and builds campaigns and intake flows within those limits.
Clients get campaigns, intake, and reporting measured against completed visits or enrollments. Tracking and data sharing are documented for the client's compliance review before launch.
Constraints
Programs are designed around these from the first brief. Requirements change, so each client confirms what applies with its own counsel.
Process
Every tag, form, and integration is documented before launch.
Campaigns and intake flows are built inside the client's privacy obligations.
Reporting follows each contact to a completed visit or enrollment.
Measurement
Cost per completed visit
Appointment show rate
Contact-to-appointment conversion
Enrollments by source
Capabilities
An in-house media team using AI and inference data to target campaigns, with every claim reviewed before it runs.
Forms, call flows, and qualification logic that move a consumer from first contact to a completed outcome.
SMS, email, and voice sequences that keep contacts moving between human touches.
Consent capture, ad review records, and contact rules built into daily operations.
FAQ
Only where the client's compliance review approves it. Many programs measure through first-party data instead.
The client and its clinical or legal reviewers.
In patient acquisition, a booked appointment is a promise. A completed visit is the result. Reporting should follow the result.
Tracking pixels and form integrations can send health information to third parties. Map the data first.