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Contact center and intake

Our own U.S. call center, staffed in-house, running on call center technology we built.

Ironstark operates its own call center. It is staffed in-house in the United States, not offshore, and it runs on call center technology Ironstark built and maintains. The same company that buys the media answers the phone, so nothing is lost between vendors.

A paid contact is worth little until someone talks to them. Ironstark operates intake teams that answer inbound calls, call back form leads, and work each record through the client's qualification criteria.

Scripts and criteria come from the client. In legal intake, that means the firm's attorneys decide what qualifies and which matters the firm accepts. Every conversation ends in a structured record, a transfer, or a scheduled next step.

Process

How it works.

  1. Step 1: Write the script

    Questions and qualification criteria are written with the client; in legal intake, with the firm's attorneys.

  2. Step 2: Train the team

    Agents are trained on the script, the criteria, and the client's escalation rules.

  3. Step 3: Answer and call back

    Inbound calls are answered and form leads are called back on a set schedule.

  4. Step 4: Document and hand off

    Every contact ends in a structured record, a warm transfer, or a scheduled next step.

Deliverables

What clients get.

  • Client-approved intake scripts
  • Inbound and outbound intake coverage
  • Structured records for every contact
  • Contact rate, qualification, and transfer reporting

Industries

Where it runs.

FAQ

Questions.

Where is your call center?

In the United States. It is staffed in-house by Ironstark, not outsourced or offshore, and runs on call center technology Ironstark built.

Who decides whether a contact qualifies?

The client sets the criteria. In legal intake, attorneys decide which matters the firm accepts.

Are calls recorded?

Where the client requires it and applicable law allows, with the required disclosures at the start of the call.

Can you cover nights and weekends?

Coverage hours are set per program in the agreement.

See also

Related capabilities.

  • Intake and routing systems

    Forms, call flows, and qualification logic that move a consumer from first contact to a completed outcome.

  • Automated follow-up

    SMS, email, and voice sequences that keep contacts moving between human touches.

  • CRM and automation

    CRM builds and integrations that keep media, intake, and outcomes in one record.