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Reputation management

Review monitoring and response across platforms and locations, run as an operating process.

Reviews are the first thing many consumers read, and they feed local search ranking. For businesses with more than one location or service area, keeping up by hand does not scale.

Ironstark monitors reviews across platforms and locations, drafts responses under rules the client sets, and routes service problems to the people who can fix them. Reporting shows rating and volume trends by location.

Process

How it works.

  1. Step 1: Connect locations

    Every location's listings and review profiles are claimed and connected.

  2. Step 2: Set the rules

    Response tone, approval steps, and escalation paths are agreed with the client.

  3. Step 3: Respond

    Reviews get timely, on-brand responses under the agreed rules.

  4. Step 4: Escalate and report

    Service problems go to operators, and trends are reported by location.

Deliverables

What clients get.

  • Review monitoring across platforms
  • Response workflows with approvals
  • Escalation to location managers
  • Location-level rating and volume reports

Industries

Where it runs.

FAQ

Questions.

Do you write fake or incentivized reviews?

No. Ironstark responds to real reviews and helps clients ask real customers for feedback within platform rules.

Can responses be approved before posting?

Yes. Approval steps are set per client and per review type.

See also

Related capabilities.

  • Digital marketing

    An in-house media team using AI and inference data to target campaigns, with every claim reviewed before it runs.

  • CRM and automation

    CRM builds and integrations that keep media, intake, and outcomes in one record.

  • Attribution and reporting

    Source tracking from first click to final outcome, reported in one place.